NYC Taxi & Limousine Commission (TLC)
Ensuring Vendor Compliance through Independent Technical Auditing
Client & Agency
The New York City Taxi & Limousine Commission (TLC) regulates the city's taxi and for-hire vehicle industries. Ensuring that technology vendors providing payment systems and e-hail applications comply with established rules and technical standards is crucial for public safety, fair practices, and regulatory oversight. Nimbletec provided expert technical auditing services via consulting partner CTGI.
The Challenge
The TLC required independent verification that technology solutions deployed by third-party vendors met all mandated requirements. Specific challenges included:
- Objectively assessing the technical compliance of diverse taxi payment systems.
- Auditing the functionality and adherence to regulations of emerging e-hail vendor applications.
- Verifying that vendor systems correctly implemented TLC rules regarding fares, data reporting, security, and operational procedures.
- Providing unbiased technical findings to support the TLC's regulatory enforcement and vendor management activities.
Solution by Nimbletec
Nimbletec delivered specialized Independent Technical Auditing services focused on vendor compliance verification for the TLC:
- Conduct Objective Third-Party Audits: Performed impartial technical reviews and audits of taxi payment system vendors and e-hail application providers.
- Verify Compliance with Rules & Regulations: Meticulously assessed vendor systems against established TLC rules, technical standards, and regulatory requirements.
- Execute Vendor Solution Assessments: Evaluated the technical implementation, functionality, security posture, and data handling practices of vendor systems.
- Deliver Clear Audit Findings: Provided detailed, objective audit reports documenting compliance levels, identifying any deviations, and offering clear technical evidence to support findings.
Key Results & Impact
Nimbletec's independent auditing services provided critical assurance to the TLC:
- Assured Regulatory Compliance: Provided the TLC with independent verification that crucial payment and e-hail systems adhered to technical regulations and standards.
- Upheld Public Trust & Safety: Contributed to maintaining public trust and safety by ensuring the technical integrity and compliance of regulated transportation technologies.
- Supported Vendor Management & Enforcement: Equipped the TLC with objective technical findings to support effective vendor management and regulatory enforcement actions.
- Provided Unbiased Technical Expertise: Delivered impartial, expert technical assessments crucial for regulatory oversight in a rapidly evolving technology landscape.